RETURNS & EXCHANGES

 

What is your return/exchange policy?

• In the rare event that you are unhappy with your purchase, refunds/exchanges will be issued to purchases made within 7 days of receipt.

• Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). You should receive an email confirming the completion of return processing.

• All sale items are final sale. 

• If you have any questions or concerns please contact us: info@whatisyouraccent.com.

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How do I return/exchange an item?

• To return or exchange your item(s) by mail, please follow these instructions:

1. Email info@whatisyouraccent.com to share your concerns and request a refund.

2. A shipping label will be printed and sent to you.

3. Securely pack your merchandise  packing slip and affix the return label to your package. Please try to use the original shipping box and materials.

4. Mail your return package at any US Postal Service office or participating location.

• For customers local to New York City arrangements can be made to exchange/return your item(s) in person. Please contact us: info@whatisyouraccent.com.

 

ORDER STATUS

 

How do I track my order?

• You will receive an email notification when your purchase has been shipped, including a tracking number from the courier (United States Postal Service) for your shipment. Please go to www.usps.com and enter the tracking number to receive the most up-to-date information on the status of your delivery.

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SALES TAX

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Do you charge sales tax on orders?

• Yes. For orders that are placed within the United States, a sales tax of 8.875% is required by the Department of Taxation and Finance of New York.

• For all orders placed outside of the United States, no sales tax is charged.

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SHIPPING

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How much does it cost to ship in the US?

• There is a flat rate shipping costs of $8 for all orders within the United States.

 

Do you provide international delivery?

• Yes. We do provide international delivery. Shipping costs vary depending on the minimum amount of your purchase. For  USPS Priority Mail International, orders under $150 are charged $35 for shipping. Orders over $150 are $25 for shipping. For USPS Priority Mail Express International, orders under $150 are $50 for shipping. Orders over $150 are $40 for shipping.

 

Is there a handling fee?

• Yes. There is a handling fee of $10 for all international orders outside of the US.

 

PRODUCT CARE

 

I see small irregularities in my product. What does that mean?

• Our products are handmade using resources local to each country and region. Each artisan does his or her very best to craft pieces with quality and care. In some instances small discrepancies or irregularities may be found on products. 

 

How should I keep my product clean?

• For optimal wear keep your leather goods in a separate space so they do not rub up against your other products.

• It is best to clean leather with a soft cloth. Using a small dab of leather cleaner on the soft cloth is also a great way to keep your product clean and polished. 

• It is best to clean wax print textiles with a soft cloth. In the event of a stain, use a small dab of stain remover on your cloth and apply it to the affected area.

• You can also take your handbag to your neighborhood dry cleaners that offers handbags and leather cleaning services.

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Who makes your products?

• Our products are handmade by local artisans and tailors in Accra, Ghana in West Africa. We also work with artisans from Senegal to handcraft our accessories.​

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What kind of textiles do you use?

• We use wax print fabrics printed by Printex, Ghana Textiles Printing (GTP) and Woodin - three of the premiere textile brands located in Ghana. It is our ultimate goal to use fabrics solely printed locally in Ghana. 

• We also use 100% genuine leather from Accra, and the Bolgatanga region in Northern Ghana.

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WARRANTY & REPAIR SERVICES

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Do you repair broken items?

• If the handbag or accessory proves to be defective in material or workmanship under normal use anytime within the first month, we will repair or replace the item free of charge with the same or comparable product (proof of purchase required). Defective handbags or accessories will not be returned to the customer. Please note that the customer is responsible for any costs associated with shipping the defective product to us for repair or replacement.

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Do you offer a warranty?

• Subject to applicable conditions and exclusions, handbags and accessories are protected from the original date of purchase by a one-month limited warranty (proof of purchase required).

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PAYMENT OPTIONS

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What kind of payment methods do you accept?

• We accept all major credit cards (American Express, Visa, MasterCard and Discover) and PayPal.

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TERM & CONDITIONS

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What are your Term and Conditions?

• This Terms and Conditions governs the site, and all sites of the affiliates of WHAT IS YOUR ACCENT?. By accessing or using the site, you acknowledge that you have read and understand these terms, and that you accept and agree to be bound by these terms of use. If you do not agree to these terms of use or are otherwise dissatisfied with the site, please do not access or use the site. If any material on this site, or your use of the site, is contrary to the laws of the place where you are when you access it, the site is not intended for you, and we ask that you do not to use the site. You are responsible for informing yourself of the laws of your jurisdiction and complying with them. We reserve the right to change these Terms from time to time without notice to you, and any such changes will be effective upon publication on the Site.

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PRIVACY POLICY

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What is your privacy policy?

• Thank you for visiting www.whatisyouraccent.com (our “website”), which is owned and operated by WHAT IS YOUR ACCENT? and its affiliated companies. This privacy policy explains our information and data processing practices, as well as the choices you can make about the way your personal information or personally identifiable information (“PII”) is collected via our website and on our social media platforms, as well as the way WHAT IS YOUR ACCENT? will use your information.

• For purposes of this policy "personal information" / “personally identifiable information” / “PII” means any information by which you can be identified, including your name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect PII from you only when you voluntarily provide us with this information, for example; when you place an order through our website or in-person, enter a contest, take a survey, contact us with a comment or question, request a catalog, sign up either online or in-person to receive emails or marketing communication about our products and services. Some of these methods of data collection are further outlined below.

• If you make a purchase from WHAT IS YOUR ACCENT?, we obtain PII from you relating to the order. This may be done either online or in-person. The PII collected varies depending on the location and manner of your purchase, but it will generally include your billing, shipping and payment information. In addition to using this PII to fulfil your order, we also retain order information to better serve you on future purchases.

• Should you opt in to receive marketing communication from us we may also use this PII to contact you in connection with other WHAT IS YOUR ACCENT? products or services that we believe may be of interest to you. You may unsubscribe from marketing communication at any time. If you receive your marketing by email, each email will have a single click unsubscribe button at the bottom. Please note that if you already have requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request.

• If you choose to sign up for email communications either while browsing the website or during one of your in-person visits, you must submit certain basic information during the registration process, this will include your name and email address. This PII is used to send you email marketing communications and to ensure that we can provide you with appropriate customer care and respond to your inquiries.

• While visiting certain portions of the website, you may be given the opportunity to provide feedback, rate and to publicly ask and answer questions pertaining to products. WHAT IS YOUR ACCENT? retains this additional PII, if provided, and uses it to help us better understand and respond to the collective feedback we receive. We may also invite you to participate in a survey or poll such as providing feedback on our website site content, services, or products. Your responses will be anonymous unless you choose to provide your contact details so that we can provide you with additional information regarding the survey or poll. For any PII that we collect, WHAT IS YOUR ACCENT? becomes the owner and data controller of that information.

• When you visit a WHAT IS YOUR ACCENT? page on a third party social networking platform such as Instagram, Facebook, Pinterest or Twitter, you may encounter social media plugins such as Facebook “Like”, Tweets, Pinterest “Pin” buttons, etc. When you use these social networking platforms and plugins, your username and password for the services and other information available about you or collected from you on these services may be shared with us. When you use social networking platforms and plugins, you share your PII with the operators of those platforms and their privacy policy and applicable terms of use apply to the use and disclosure of such PII.

• We reserve the right to change our privacy policy from time to time without notice to you, and any such changes will be effective upon publication on the site. Your continued use of the website following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. 

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CONTACT US

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How do I get in touch?

• For any and all questions or concerns please contact us via email: info@whatisyouraccent.com.

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FEEDBACK

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How do I share my feedback or suggestions?

• We love to hear from our customers! If you have feedback (good or bad :)) we need to hear it. Please contact us via email to share your thoughts: info@whatisyouracent.com.